Welcome to NeoBound.ai! These terms explain how our voice AI platform works, what you can expect from us, and what we expect from you. We've written this in plain English so everything is clear and straightforward.

What NeoBound.ai Does

NeoBound.ai provides voice AI agents that help businesses automatically call and engage with their leads. Think of it as having a smart, tireless sales assistant that can make calls 24/7 and integrate seamlessly with your existing business systems.

Our main platform services include creating AI agents that can call your leads, connecting with your CRM system to sync data automatically, integrating with Facebook Ads and other marketing platforms to import leads, providing detailed analytics about call performance, and giving you both automated and manual tools to manage your customer relationships.

We also offer custom services such as building specialized AI agents for your specific needs, connecting our platform with your unique CRM setup, integrating with your preferred communication channels, and providing technical support to get everything working perfectly for your business.

Who Can Use Our Platform

Our platform is designed for businesses and professionals who want to automate their lead calling and customer engagement. You need to be at least 18 years old and have the authority to make decisions for your business. We ask that you provide accurate information when setting up your account and keep your login credentials secure.

Since our services are designed for business use, we expect that you're using our platform for legitimate business purposes and that you understand your responsibilities when it comes to contacting leads and potential customers.

How Our Billing Works

Understanding our billing system is important because it affects how you use our platform and manage your budget.

Everything runs on prepaid credits. Before you can start making calls or using our services, you need to purchase credits in advance. These credits get used up as your AI agents make calls, process data, and perform other tasks. The great news is that your credits never expire, so you can buy them when it's convenient and use them whenever you need them.

We also offer subscription plans that give you access to premium features and higher usage limits. Like credits, all subscription fees are paid in advance. Whether you choose monthly, quarterly, or annual billing, you pay upfront for the entire period.

All payments are final. This is really important to understand: we don't offer refunds on credits or subscription fees. This policy allows us to keep our prices low and invest in improving our platform. Before making any purchase, make sure you understand what you're buying and that it meets your needs.

You're responsible for keeping your account funded. We'll send you notifications when your credits are running low, but it's up to you to add more credits when needed. If your account runs out of credits, your AI agents won't be able to make calls until you recharge.

Your Data and Our Responsibilities

One of the most important things to understand is how we handle your business data and what responsibilities we each have.

Your leads and customer data belong to you, period. When you upload contact lists, CRM data, or information from your marketing campaigns, you retain complete ownership. We never use your business data for our own marketing or sell it to anyone else. We only process this information to provide the voice AI services you've purchased.

You must ensure your leads have given consent to be contacted. This is crucial: every lead you provide to us should have agreed to receive calls from your business. You're responsible for complying with telemarketing laws, privacy regulations, and consumer protection rules in your area. We process only the consent-based leads you provide.

We store your data securely and temporarily. All information is kept on secure cloud systems with strong encryption and access controls. However, we automatically delete most data after 180 days of inactivity, including call recordings and conversation logs. This policy protects your privacy while giving you enough time to review and use the information you need.

We use call data to improve our AI models. To make our voice agents smarter and more effective, we analyze call recordings and conversation patterns. However, we remove all personal identifying information before using this data for training purposes. This helps us improve the service for everyone while protecting individual privacy.

What You Can and Cannot Do

To keep our platform safe and effective for everyone, there are some important rules about how you can use our services.

Appropriate use includes making legitimate business calls to engage with consented leads, managing your customer relationships through our CRM tools, integrating with your existing business systems, analyzing call performance to improve your results, and using our platform for genuine sales and marketing activities.

What's not allowed includes contacting people who haven't agreed to receive calls from you, sending spam or making harassing calls, violating telemarketing laws or consumer protection regulations, trying to hack or interfere with our platform, using our services for illegal activities, or sharing your account access with unauthorized users.

Your compliance responsibilities are serious and important. You must follow all applicable laws in your jurisdiction, including telemarketing regulations, privacy laws, and consumer protection statutes. You should keep records showing that your leads have consented to be contacted, and you're responsible for honoring any requests to stop calling.

How We Work with Other Services

Our platform integrates with many third-party services to provide you with comprehensive functionality.

We use trusted service providers including Twilio for making phone calls, various PBX systems for voice communication, cloud storage providers for securely storing your data, and payment processors for handling billing. These companies are carefully selected and bound by strict agreements to protect your information.

When you integrate with other systems, such as your CRM or marketing platforms, you're responsible for maintaining valid accounts with those services. Each third-party service has its own terms and conditions that apply to their portion of the service. While we work hard to ensure smooth integrations, we can't control third-party service outages or issues.

Ownership and Rights

It's important to understand who owns what when you use our platform.

We own the NeoBound.ai platform, software, and technology. This includes our AI models, user interface, analytics tools, and all the underlying technology that makes everything work. You get a license to use these tools for your business, but the intellectual property remains ours.

You own all the content and data you provide. Your lead lists, CRM data, call recordings, and any other information you upload or generate through the platform belongs to you. By using our services, you give us permission to process this data as necessary to provide the services you've purchased, but ownership never transfers to us.

Service Availability and Limitations

While we work hard to provide reliable service, there are some important limitations to understand.

We strive for high availability but can't guarantee that our platform will be available 100% of the time. Like any online service, we occasionally need to perform maintenance, and sometimes unexpected technical issues arise. We'll always try to give you advance notice of planned maintenance, though emergency fixes might happen without warning.

Call quality and performance depend on many factors outside our control, including internet connectivity, phone network conditions, and the systems we integrate with. While we use high-quality service providers and monitor performance closely, we can't control every aspect of the calling experience.

Integration capabilities are limited by the third-party systems you want to connect with. While we support many popular CRM and marketing platforms, we can't guarantee compatibility with every system, especially custom or highly specialized software.

Our Liability and Your Protection

Understanding the limits of our liability helps set appropriate expectations for both parties.

We provide our platform "as is" without making any promises about perfect performance or specific results. While we work hard to provide excellent service, we can't guarantee that our platform will meet every specific need or always work exactly as expected.

Our financial liability is limited. If something goes wrong that's our fault, our total responsibility for damages is limited to the amount you've paid us in the previous twelve months. We're not responsible for indirect damages like lost profits or business opportunities.

You agree to protect us from claims that arise from your use of the platform, especially those related to how you contact leads or comply with applicable laws. Since you control the data and leads you provide, you're in the best position to ensure everything is handled properly.

Ending Your Account

Understanding how accounts can be terminated helps you plan appropriately.

You can cancel anytime by closing your account through the platform. However, remember that we don't provide refunds for unused credits or prepaid subscriptions. Your credits will remain available if you decide to reactivate your account later.

We may terminate accounts in cases of serious violations, such as illegal use of the platform, consistently violating our terms, not paying required fees, or extended periods of inactivity. We'll always try to work with you to resolve issues before taking this step.

When an account closes, access to the platform stops immediately, and your data will be deleted according to our standard retention policy. Any unused credits or subscription time is forfeited, which is why we recommend using credits regularly rather than letting them sit unused.

Changes and Updates

As our platform evolves and legal requirements change, we may need to update these terms.

We'll notify you of important changes through email, platform announcements, or updates to the date at the top of this document. For significant changes that affect your rights or responsibilities, we'll provide reasonable advance notice.

Continuing to use the platform after changes are announced means you accept the updated terms. If you don't agree with changes, you can close your account, though remember that refunds aren't available for prepaid services.

Legal Framework

These terms are governed by the laws of India, and any disputes would be resolved through the legal system there. We've structured these terms to be fair and reasonable while protecting both your interests and ours.

Getting Help

We're committed to providing excellent customer service and helping you succeed with our platform. If you have questions about these terms, need clarification about our policies, or want to discuss your specific situation, don't hesitate to reach out. You can email us at [email protected] or call +91-8120926612.

Our goal is to build long-term partnerships with our customers, and that starts with clear communication and mutual understanding of expectations.